Privacy Policy

Last updated: August 24, 2026

This Privacy Policy explains how VMan Tailor ("VMan Tailor", "we", "us", or "our") collects, uses, shares, and protects your personal information when you visit vmantailorbespokesuit.com (the "Website"), contact us, book a consultation, or use our bespoke tailoring services. By using our Website or services, you agree to the practices described in this policy.

We operate from Ho Chi Minh City, Vietnam, with 2 stores at 182 Le Lai, Ben Thanh Ward, HCMC and 92 Mac Thi Buoi, Sai Gon Ward, HCMC. We serve clients internationally, including in the United States, Canada, and Australia.

1. Information we collect

We collect the following categories of information:

Contact details: name, email address, phone number, WhatsApp or messaging handle, country of residence, and travel dates.
Appointment and consultation details: your tailoring preferences, occasion, style notes, fabric selections, and appointment schedule.
Body measurement data: measurements and fit information you provide or that we take during guided or in-person fittings, used solely to produce your garment.
Transaction details: order information, deposits, and records of payments. Card payment data is handled by our payment providers and is not stored by us.
Communications: messages you send us through web forms, email, WhatsApp, Instagram, or other channels.
Technical and usage data: IP address, device and browser type, pages viewed, referring source, and interactions on the Website, collected through cookies and similar technologies.

2. How we collect information

Directly from you when you fill in a form, book an appointment, request a quote, or message us.
During remote or in-person consultations and fittings.
Automatically through cookies, analytics tools, and advertising tags when you browse the Website. See our Cookie Policy for details.

3. How we use your information

To respond to your enquiries and provide consultations.
To create your bespoke pattern and garment, and to manage fittings and delivery.
To process orders, deposits, and payments.
To send appointment reminders and service updates.
To improve our Website, services, and customer experience.
To measure and improve our marketing, including advertising on Google and Meta platforms.
To comply with legal obligations and protect our rights.

4. Legal basis and consent

Where required by law, we rely on your consent, the performance of a contract with you, our legitimate business interests, or compliance with legal obligations. You may withdraw your consent at any time by contacting us, although this may affect our ability to provide certain services.

5. Advertising, remarketing, and analytics

We use third party advertising and analytics services, including Google Ads, Google Analytics, and Meta (Facebook and Instagram) tools. These services use cookies and similar technologies to help us understand Website traffic and to show relevant ads to people who have visited our Website. This is known as remarketing.

Third party vendors, including Google and Meta, may show our ads on sites across the internet.
These vendors use cookies to serve ads based on your prior visits to our Website.
You can opt out of personalized Google advertising by visiting Google Ads Settings.
You can opt out of many other vendors at optout.aboutads.info and optout.networkadvertising.org.

For more on how Google uses data, see google.com/policies/privacy/partners.

6. How we share information

We do not sell your personal information. We share it only as needed to run our business:

Service providers: who help us operate, such as hosting, payment processing, messaging, shipping, and analytics providers, bound by confidentiality obligations.
Advertising and analytics partners: as described above, for measurement and remarketing.
Legal and regulatory authorities: where required by law, or to protect our rights, safety, and property.

7. International data transfers

We are based in Vietnam. If you contact us from the United States, Canada, Australia, or elsewhere, your information will be transferred to and processed in Vietnam and in the countries where our service providers operate. We take reasonable steps to protect your information wherever it is processed.

8. Data retention

We keep your information only as long as needed for the purposes described in this policy, to fulfil your order, to meet legal and accounting requirements, and to resolve disputes. When it is no longer needed, we delete or anonymise it.

9. Data security

We use reasonable technical and organisational measures to protect your information against loss, misuse, and unauthorised access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Your privacy rights

Depending on where you live, you may have the following rights. To exercise any of them, contact us using the details below. We will not discriminate against you for exercising your rights.

United States (including California residents under the CCPA and CPRA)

The right to know what personal information we collect, use, and disclose.
The right to request deletion or correction of your personal information.
The right to opt out of the sale or sharing of your personal information. We do not sell personal information.
The right to non-discrimination for exercising your privacy rights.

Canada (PIPEDA)

The right to access and correct your personal information, and to withdraw consent, subject to legal and contractual limits.

Australia (Privacy Act 1988 and the Australian Privacy Principles)

The right to access and correct your personal information, and to make a complaint about how we handle it.

11. Children

Our Website and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will remove it.

12. Third party links

Our Website may link to third party sites and platforms such as Instagram, TikTok, WhatsApp, Facebook, and Pinterest. We are not responsible for the privacy practices of those sites. Please review their policies separately.

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised update date.

14. Contact us

If you have questions or requests about your privacy, contact us:

Email: contact@vmantailorbespokesuit.com
WhatsApp: +84 96 204 34 79
Address: 182 Le Lai, Ben Thanh Ward, HCMC, Vietnam